Shipping Terms

Order fulfilment

Once you place your order, you will receive an order confirmation by email. We aim to fulfil your order as soon as possible, normally within 1-3 working days.

Once your order is shipped, you will receive a second confirmation by email with the shipping carrier and parcel tracking number. The delivery time (from our warehouse to your location) depends on your chosen delivery option.

All EU orders are shipped from Stockholm, Sweden. 

Shipping within Nordic countries

We offer standard delivery within Sweden with Postnord free of charge on orders above 1200 SEK. For orders under 1200 SEK the shipping cost is set to 99 SEK. Delivery time is estimated to 2-3 working days from fulfilling your order and your parcel is normally delivered to your closest Postnord service point.  

  

Shipping to rest of EU and the US

We offer free shipping for all orders above €100 within EU, for orders under €100 the shipping cost is set to €11. The final price includes all taxes and duties. For US and Canada orders the shipping cost for orders & returns is set to $20 incl. taxes and duties.

Delivery time is estimated to 2-3 working days from fulfilment and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after. In some countries you will be able to change delivery method when the parcel is on its way.

 

Shipping to rest of world

As for delivery outside Norway, Europe and the US, we offer Express shipping at a charge of approx. $25. Delivery time is estimated to 2-3 working days from fulfilment and your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after. In some countries you will be able to change delivery method when the parcel is on its way.

 

Taxes and Duties

Within the European Union and the United States, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

Outside the European Union and the United States, orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. AWAN does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by AWAN.